Shipping policy

At Scentura, we aim to deliver your orders quickly and securely across the Kingdom of Saudi Arabia. Please review the following details regarding our delivery process, payment options, and important shipment guidelines.

1. Shipment Policy

• Orders are shipped exclusively within Saudi Arabia (KSA).

• Cash on Delivery (COD) is the only available payment method for all orders.

• Shipping fees and applicable taxes are automatically calculated based on your location at checkout..

2. Shipping Time

• All orders are processed and shipped through our trusted delivery partners within 1 to 5 working days across KSA.

• Delivery time may vary slightly depending on your city and courier service schedule.

• You can track your shipment easily by visiting the “My Orders” section in your Scentura account.

3. Delivery Attempts

• If you are unavailable at the delivery address, our courier partner will contact you to arrange a new delivery appointment.

• Please ensure that your contact number and address are correct when placing your order to avoid any delays.

4. Inspection Upon Delivery

When receiving your shipment, please:

• Check that the package is not damaged or pre-opened before accepting it.

• If you notice any damage, tampering, or issues caused during shipping, do not accept the package and contact our customer service immediately via WhatsApp or our Contact Us page.

5. Important Notes

• Once an order is confirmed, it cannot be modified or canceled after dispatch.

• Scentura is not responsible for delays caused by the courier company due to external factors such as weather, road conditions, or national holidays.

• For security reasons, the courier is not authorized to open the package at the time of delivery.

6. Contact Us

For delivery-related inquiries or assistance, please contact us:
📧 scentura.care@gmail.com
📍 Scentura, Riyadh, Saudi Arabia

Scentura — Where Fragrance Meets Elegance

We appreciate your trust and look forward to delivering luxury right to your doorstep.